Job expirat
- Coordinates and supervises all collection teams in call center through supervisors and team-leaders;
- Sets and implements business plans, business strategies and operational activities in line with the company’s policies;
- Ensures the business unit efficient functioning and target achievements;
- Elaborates and analyzes productivity reports and, based on this, proposes and applies measures to increase the productivity;
- Responsible for drawing (working closely with managerial board) and reaching the targets (monitories, anticipates and evaluates results);
- Ensures the development of new and strategic key accounts customers;
- Maintains close relationship with clients' representatives.
- University degree (technical, IT, economical or related fields);
- At least 1-2 years experience in the same position in call center or related fields;
- Ability to plan, organize, analyze, prioritize and meet deadlines;
- Capacity to face challenges in a complex and demanding environment;
- Strong interpersonal and leader skills, reporting skills, team player;
- Fluency in English;
- Strong PC skills - MS Office (mandatory);
- Experience with a dedicated software is a major plus
The applicants will have the great opportunity to join an important and constantly growing organization. Career development opportunities and an excellent working and rewarding environment are offered.
Mellon is a leading multinational group offering world-class technological solutions and value added services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business.
Our unique offering builds on our expertise and proven ability to successfully address the challenges that arise from our customers\' rapidly changing and highly competitive environment.
And we deliver on our promise efficiently and cost-effectively wherever our customers need us.
Today, we employ more than 3,000 people in over 11 countries with our corporate headquarters located in Athens, Greece. Our revenues for 2008 are expected to reach €100 million, continuing the solid double-digit year-over-year revenue growth the Group has been experiencing in the past years.
www.mellongroup.com
