Job expirat
• Acknowledge support request;
• Evaluate issues criticality;
• Communicate on resolution plan;
• Identify faulty process;
• Solve issue or raise it to the appropriate operational or IT team;
• Follow up on issue resolution with the operational team until complete resolution;
• Communicate with user on resolution status;
• Check if resolution is effective when possible;
• Communicate on issue resolution.
• Fluency in English (written and spoken) and excellent communication skills;
• Information technology knowledge and understanding for Databases (SQL), web knowledge (html) is a must;
• Analytic skills;
• Attention to detail;
• Microsoft Office skills (Excel, Word, Outlook);
• Self motivated, enthusiastic and able to work under pressure;
• Organized, able to manage time effectively and prioritize tasks;
• Team work, ability to multitask and to effectively and creatively solve problems;
• Customer service mentality;
• Problem solving abilities;
• Responsiveness, pro-activeness;
• Ability to manage high volume of work with accuracy;
• Meats agreed deadlines for action and feedback;
• Ability to handle and manage change;
• Ability to work with multinational and multicultural teams;
• Willingness to learn.
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
