Job expirat
• Ensure seamless delivery of services based on the contract made with the Customer.
• Fully understand the team's scope of activities and related business processes. Identify and eliminate the occurring problems.
• Create reports of the business procedures.
• Be aware of all details of the business process and any process related changes. Ensure that the SOP (Standard Operational Procedure) is regularly updated.
• Communication with the Customer on a regular bases in written and verbal.
• Actively participate in detecting and fixing problems reported by the Customer, or related to either process defects or any system usage.
• Ensure that the turn-around-time (TAT) meets the defined timeline.
• Regular - at least monthly - documentation of the process measurements. Prepare the dashboards and communicate them to management, to the team and to the Customer.
• Actively participate in process related projects.
• Ensure the internal administrative functions, and prepare the previously defined lists (Attendance sheet, Billability, Telephone charges ect.)
• Be familiar with the team's financial indicators such as Billability, T&L, Stationary, Awards ect.
• Be familiar with the team's infrastructural requirements (Headsets, System Access), escalate and follow up on occurrent problems.
• Ensure the seamless operation by cooperating with the different supporting functions such as HR, IT, Training, Quality, Finance and Facility.
- 3-5 experience working in accounting and financial reporting in US GAAP and/or IFRS in a multinational company
- experience in managing mid size teams, ACCA or other accounting qualification would be plus
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide with over 10 years of experience and more than 30,000 employees worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, UK, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.
What makes us different is our people and processes! We are a continuously growing company and our employees are provided with continuous trainings to keep learning and outstanding career opportunities in multiple business areas across the globe.
We are currently expanding our team in Bucharest and Cluj and are looking for career oriented individuals to be part of a great global team.
