Job expirat
The Service Response Analyst is a key member of the Global Service Desk and is responsible for providing excellent customer service to Oracle’s employees globally via telephone, chat support and Oracle’s incident reporting application.
RESPONSIBILITIES:
-Follows standard practices and procedures to identify potential system issues and escalate them to the Service Response Support Team.
-Follow established procedures to action tickets in a queue.
-Assist with general inquiries.
-Maintain high volume performance while adhering to published polices.
-Normally receives detailed instructions on most work during training.
-Fluent in English and one of the following languages, French, German, Spanish, Italian, Portuguese, Mandarian, Korean, Japanese is essential (both written & spoken).
-Previous customer service experience essential
-Ability to do shift and weekend work
-Shift work (7am/3pm/ 11pm-7am (weekend work required)
-Suitable applicant for this position will be an ambitious self-starter with a general appreciation of I.T.
-Excellent interpersonal skills, combined with initiative and energy and the ability to contribute in a team environment, will be important attributes.
Please submit your CV in English. Thank you!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
