Job expirat
The Service Response Analyst is a key member of the Global Service Desk and is responsible for providing excellent customer service to Oracle¿s employees globally via telephone, chat support and Oracle¿s incident reporting application.
RESPONSIBILITIES:
- Follows standard practices and procedures to identify potential system issues and escalate them to the Service Response Support Team.
- Follow established procedures to action tickets in a queue.
- Assist with general inquiries.
- Maintain high volume performance while adhering to published polices.
- Normally receives detailed instructions on most work during training.
QUALIFICATIONS:
- Fluent in English and one of the following languages, French, German, Spanish, Italian, Portuguese, Mandarian, Korean, Japanese is essential (both written & spoken).
- Previous customer service experience essential
- Ability to do shift and weekend work
- Shift work (7am/3pm/ 11pm-7am (weekend work required)
- Suitable applicant for this position will be an ambitious self-starter with a general appreciation of I.T.
- Excellent interpersonal skills, combined with initiative and energy and the ability to contribute in a team environment, will be important attributes.
Please submit your CV in English. Thank you!
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Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means its easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
Do you speak Danish, Dutch, Finnish, Norwegian or Swedish?
BE ADMIRED FOR WHAT YOU DO.
Second to none. That s the respect, pride and experience our Finance Team enjoy. Join us, and you will be respected as a part of a company that has led the information management industry for nearly 30 years.
You will take pride in expertly solving business-critical problems for world-class organisations (including 98 of the Fortune 100) across the globe. The industry-leading training you receive, and in-depth contact you enjoy with the latest technology alongside other talented professionals will give you a career that simply does not exist elsewhere.
Thanks for visiting this site. Here, you can find out about Oracle s Global European Finance Center in Bucharest, the kind of work you will be doing, what we are looking for from you, career development, our benefits and the roles themselves. Bucharest represents a huge investment for us. Equally, this is a fantastic opportunity for you ¿ a chance to be admired across the globe.
Join our Global Finance Team in Bucharest now!
