Job expirat
You will support customers of a company that is preparing the launch of a mobile payment solution. The initial users will be located in the UK and Germany.
The Helpdesk Staff will cover the following areas:
- Catch incoming incidents (email and phone).
- Respond within agreed Service Level Parameters.
- Offer quick and to the point solutions to customers, based on a knowledgebase of previous incidents and approved incident resolutions.
- Assist in publishing this knowledgebase as an online FAQ in order to decrease the incidents for the helpdesk and to increase customer self service.
- Escalate more complex incidents to Client’s engineers.
Personal Skills:
- Language: English, German, any Scandinavian language (optional).
- Excellent writing skills and good speaking skills are important.
- Brings a high standard in friendliness and professional interaction with customers.
- Effective and efficient communication skills in writing and speaking.
- Solution-oriented and capable to explain technical complexity in simple terms
Technical knowledge:
- The ideal candidate has technical support experience (knows the technical terms, familiar with trouble shooting and using support tools etc.), in at least one of the below areas:
-Telecom
- Internet
- Payments/banking.
- M-commerce, e-commerce
The support agent must have:
- Experience in problem solving of complex technical environment
- Good PC skills and be used to navigate in a Windows environment.
- Should be a frequent user of web services and mobile phone (SMS, WAP)
Conectys is a global multilingual contact center and business process outsourcing services provider based in Western and Eastern Europe.
We offer 24/7 inbound/outbound voice, email, chat and transaction processing services using the latest technologies with support for real-time reporting, Voice over IP, web call-back and collaborative browsing. Our Business Process Outsourcing services range from data entry services to internet research, document management and knowledge management.
We have deep expertise through years of practical Contact Center and Outsourcing experience. Conectys is reliable, professional, flexible and ambitious.