Job expirat
-Investigate, isolate and resolve escalated issues from around the world.
-Stay current on the latest technologies, tools, and support best practices.
-Author technical material for internal and external publication.
-Provide the product support perspective to guide future product investment and direction.
-Work closely with management in the Product Development, Product Management, and Professional Services groups.
-Provide direction and mentorship to other product specialists.
-Provide the bridge between our development and our product support teams.
-Excellent verbal and written communication skills
-Understanding and experience with Microsoft SQL Server 2005 (or above)
-Understanding and experience with Microsoft Windows Server 2003 (or above)
-Understanding and experience with Excel 2003 (or above) basics
-Understanding and experience with networking basics
-Understanding and experience with programming basics
-Escalated software support and team lead experience
-Bachelor’s degree in Computer Science, related discipline, or equivalent experience
- Understanding and experience with SQL Server Analysis Services or Integration Services
-Understanding and experience with Microsoft IIS
- SalesForce
-Basic accounting principles
-Bi-lingual
Since 1995, Clarity Systems has been delivering performance management solutions for budgeting, forecasting, planning, reporting, consolidations, and analytics to large and mid-market companies around the world. Clarity has developed a unified performance management platform which is complemented by dedicated consulting, advisory and training services. Clarity?s rapid growth is due to our success in improving our customer?s business processes to increase efficiency, accountability, performance, and drive business value.
In addition to our superior web-based software solution, Clarity Systems further stands above the competition by virtue of its people. Our employees provide exceptional business process, software implementation and training services. Their knowledge and skills enable our customers to achieve the maximum value from their corporate performance management solution.