Job expirat
HP is market leader in technologies which are essential to successfully run today’s businesses: servers, storage solutions, software for network administration, imaging and printing solutions and personal systems.
Our customers are virtually everybody, consumers, small and medium sized companies, large corporations as well as Government institutions.
HP considers employee’s skills, ideas and enthusiasm as crucial to its success. It aspires therefore to be among the best places to work in all the countries where it is active.
What do we offer?
We don’t expect you to already have specific technical skills or previous professional experience. If this exists, would be highly considered.
Joining one of our teams HP gives you the opportunity to transition from a brand new graduate to a professional in Customer Support.
Front office positions – In these roles you will learn how to deal and support the Sales force and their customers within the area of contract and order fulfillment. You will process and coordinate standard and non-standard orders, provide daily operational support related to orders, deliveries and claims.
You will learn how to ensure pricing and discounts, to enter orders into HP systems, to support the realization of special deals from contract operations point of view, ensure accuracy and completeness of information.
You will build strong and long-lasting customer relationship always acting with a "one face to the customer". You will be persistent in delivering operational excellence.
You will learn how to address and to solve issues and claims with support from specialists.
We’re looking for University graduates with Economical, Management, Marketing, Business Administration, Foreign languages, Engineering background.
At least 1 year of professional experience in customer support or contract management or participation in meaningful extra- curricular activities related to your chosen field make you a good candidate.
Policy and procedure know how, business administration knowledge will be a big plus.
Excellent communication skills, proactive, customer oriented, positive attitude with the ability to work either independently or as part of a cross functional, multi cultural team is a must.
You should have enthusiasm for change and passion for learning.
Good problem solving skills, quality and details orientation and leadership potential are also key abilities.
Advanced foreign languages skills. English is mandatory and at least, one of the following: German, French, Italian, Finnish, Dutch, Portuguese, Russian, Spanish, and Turkish.
MS Office Suit knowledge (mainly Excel and Word) is a must while previous experience in customer support will be highly considered, but not mandatory.
HP invites you to apply on www.hp.com/go/jobs
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
