Job expirat
- Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with SAB 101
- Maintains an enhanced TCE through proactive communication and handling as well as a high level of data quality.
- Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with BPO/GBS. Translates customer requests (in countries w/o GBS language support). Replies to BPO/GBS Questions
- Assures interface between support sales, support business, delivery, GBS, Process development and the customer. Makes sure that questions are answered
- Assures check and balance function, business controls and audit compliance in order to secure the company??? s financials
- Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the company???s services customer support policies and procedures.
- Sometimes needs to take over lead functions for customer projects from an admin point of view.
- Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.
- Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
- Assures correct handling of support contracts within the HPS systems.
- Acts as entry point for C&C, delivery issues, finance, CRS
- Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.
- Initiate and attend interdisciplinary meetings.
- Assures compliance with the company???s standards of business conduct.
- Knows and uses the internal network.
- Analyzes processes and business cases in order to provide solutions for improvement.
- Deliver Training/Guidelines to customer online (e.g. on SCA tool)
- Reply to GBS questions
- monitoring of the e2e process between FO & BO
- Assure that all document are imaged in a timely manner
- University graduate
- Preferable previous work experience
- Fluent in English and German (written and spoken)
- Computer literate, particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)
- SAP know-how will be considered a plus
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
