Act as a key point of contact for customers and visitors providing a professional and friendly service as well as delivering an exceptional first impression;
Serve as a primary resource in assisting customers within the centre; whether showing a customer to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks;
Provide a great environment for our customers by taking pride in continually keeping the centre “show ready” by ensuring the business lounge conference rooms, show offices and common areas are spotless and prepared for our next guests at all times;
The CA becomes an extension of their customer’s team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, booking their meeting rooms, preparing their meeting rooms and ensuring that they are able to concentrate on their work, while they manage their office needs;
Serve as a resource for customers seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner;
Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our customers and guests, always going above and beyond.
Contribute to the overall revenue of the centre by identifying opportunities and actively upselling/cross selling company products and services;
Ensures that all daily service charges are captured and entered into the POS (billing system) on a daily basis.
Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations;
Ability to communicate effectively and professionally in both local language and English (written and oral);
University degree – is a plus;
Solid organisational skills, including the ability to prioritise and multi task in a demanding environment;
Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook;
Ability to operate basic office equipment.
leoHR was born out of a desire to provide adaptable HR solutions for diverse business environments.
leoHR is a new and fresh concept who puts in service for both parties, companies and candidates, its expertise gathered in more than 15 years of human resources multinational consultancy companies and strategic management roles in different national and overseas environments.
leoHR brings a new approach in HR services, coming with a more human touch manner in the search and selection process, soft skills trainings and human resource consultancy. We highly value our customers, both companies and candidates, and our goal is to deliver the high quality services that we’d like to receive from others.
EXCELLENCE … is what we DO !!!
Thank you for visiting www.leoHR.ro for other challenging vacancies