Job expirat
- Ensure that the team meets Customer targets on answering calls and emails.
- Manage attrition in the team.
- Manage team performance on customer deliverables and Genpact deliverables.
- Manage and build customer relationships.
- Prepare and communicate team performance dashboards to the Customer and the Genpact leadership.
- Manage the team schedules and leaves.
- Ensure that there is optimal staffing at all times.
- University degree or equivalent;
- Fluent in French;
- Exhibiting flexibility in working under 24/7 environment;
- Inbound call center experience;
- Excellent knowledge of Excel;
- Excellent communication skills and customer relationship management;
- Previous experience in handling teams of at least 10 people;
- Dynamic personality;
- Excellent communication skills;
- Ability to work in changing business environments;
- Ability to work with an International team.
Genpact (formerly GE Capital International Services) is the leading provider of Business Services & Technology Solutions worldwide.
Genpact has grown from a fledgling company, employing 350 people in India in 1997, to one with an employee base of over 19,000 people globally.
The company is jointly owned by General Electric, General Atlantic and Oak Hill Capital Partners.
In September 2005, Genpact started operations from a modern facility in Romania, which also provides a highly- qualified multilingual talent pool.
Due to the company\'s training and career-development practices, Genpact Europe benefits of the highest talent-retention rate in the industry.
Genpact worldwide service array covers Finance & Accounting, Customer Service, Information Technology, Supply Chain & Procurement, Document Management.
