Job expirat
As IT Web Support you will be responsible for:
- Taking all SAP Applications calls from users in French or German and English
- Handling emails / webcases , depending on customer requirements
- Document cases for each incident, handle cases meeting Service Level Agreements (customer requirements), follow up case status
- Troubleshooting Application problems according to the Standard Operating Procedures and previous trainings
- Sharing knowledge case with the team
- Creating Standard Operating Procedures
- Training new associates and cross-training existing associates
- Administrative work for helpdesk needs
- Very good knowledge of French or German and English.
- Basic understanding of Microsoft Windows, Microsoft Office, Internet Explorer, Adware. Aware of mainframe and outlook server architecture.
- SAP Knowledge
-Good communication skills.
-Interest and willingness to work in IT Helpdesk.
Genpact is a global organization with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, Hungary, Romania, the United States, Mexico, and Poland.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
