19-06-2010 | EXPIRA LA 25-06-2010
Job expirat
* Handling customer initiated calls in both French and English.
* Provides assistance to customers, over the phone, related to both technical and non technical inquiries using a variety of tools, techniques and procedures, selects appropriate actions to resolve issues.
* The issues may include membership or potential membership features, billing, subscriptions, connectivity or general understanding of software functions.
* The position implies contributing positively towards the achievement of performance targets, using communicational but also technical skills.
- Provides assistance to customers, over the phone, in resolving technical and non-technical inquiries.
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Responds promptly, accurately and very politely to customer inquiries
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Handles and resolves customer complaints.
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Manages customer's accounts and records details of action taken
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Achieves targets as indicated by management and is able to meet internal and procedural requirements.
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Actively takes part to all team actions, and offers feed-back to colleagues and superiors.
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CGS offers training sessions for each new member of the team
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Attractive salary package
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Competitive environment and young team
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Availability to work in shifts, including week ends
* Fluency in French and English.
* Technical knowledge – previous tech support or experience in related fields is a plus
* Very articulate and adaptable.
* Proven communication and interpersonal skills;
* Ability to convert specific information in natural language.
* Ability to prioritize, abridge and reinterpret information and activities.
* Self-motivated, dynamic, reliable, flexible and responsible.
* Logical thinker and humanist approach.
* Ability to work in shifts.
CGS Incorporated este leader pe piata contact center din Romania si una dintre cele mai mari companii de acest gen din lume.
www.cgsinc.com / www.cgsinc.ro
