Job expirat
- The FO Service Desk engineer, being in 1st line support is in direct contact with world wide Ericsson customers’ representatives;
- After building the knowledge on service desk activities, the responsibilities will be expanded to fault handling of provisioning Trouble Tickets;
- Depending on the fault importance it can be escalated to 2nd line support (Back Office);
- This position can be a starting point to grow in Ericsson’s organization – move in BO department (2nd line support) or Application Development.
- installs standard hardware/software/products
- upgrades customer networks/products
- produces documentation
- solves defined problems
- log and solve standard problems at a control centre
- interacts with other colleagues, customer technical staff and other groups within Service Delivery organization
- issuing and solving trouble tickets
- working with the application for trouble tickets management