Job expirat
Company: Ericsson Telecommunications Romania
Division: GSDC
Department: FO (Front Office, 1st line support)
General:
Responsible for the effective restore of service during an emergency situation. There is a need of a Incident Manager (Recovery Leader) into every emergency case. The Incident Manager remains involved in the handling of the case until it is resolved. The Incident Manager is responsible for the solving of TT (Trouble Tickets) process.
Responsabilities:
- Produces documentation and solves defined problems;
- Log and solve standard problems at a control centre,
- Interacts with other technicians, customer technical staff and other groups within Service Delivery organization;
- work in an international environment, with customers and suppliers.
Technical
- broad knowledge within telecom and datacom
Education
- University graduated
Others
- Fluent English (spoken and written)
- Working in shifts of 8 or 12 hours
- If needed, prepared for working abroad (mainly European countries) up to 6 - 9 months per year;
- work independently, keep own competence and skills up to date.
Nice to have requirements
- Previous experience with managing Trouble Tickets process, in telecom or data com.
Intelligent Solutions Services SRL (IntelSol) is a Romanian company focused exclusively on providing IT & Telecom recruitment services and staffing for multinationals and niche companies.
We are recruiting specialists for our client – ERICSSON – the largest mobile networks equipment supplier world wide.
For a more efficient CVs selection process, please, send CVs in Word format at cv@jobsinbucharest.ro indicating the desired position in Subject. Applications here - at BJ - are fine too.