First Line Support Technician -Travel Industry Applications

Requirements:
- Good analysis skills;
- Previous experience in a similar position;
- Very good written communication skills in English, French is a real plus;
- Good communication skills;
- Good technical skills (GDS, Excel) to help in analysis;
- Good follow up to update customers of our progress;
- Business days availability.

Soft skills:
The First Line Support Technician should be innovative and creative and should posses the following characteristics:
- Ability to openly present her/his own ideas;
- Perseverance (both for internal sponsoring to solve issues);
- Objective driven individual;
- Organization skills (management of priorities & SLA);
- Independent and highly self-motivated with a strong customer focus;
- Able to work both independently and as part of a team;
- Willing and able to be part of international projects and initiatives;
- Action and results orientated, ability to manage multiple priorities is also expected;
- Ability to work under pressure and meet deadline requirements complimenting a proactive and flexible approach with a resilient and results - orientated nature;
- He/she should also have strong analytical skills, good organization skills and attention to details.