Job expirat
Finnish speaker?
We have a great opportunity for you in our company, World Phoning Group!
We currently have an opening for the position of Back Office E-Commerce Customer Support (Email only) with Finnish and English language.
Main Job Tasks and Responsibilities:
- Deal directly with customers by email
- Respond and resolve promptly to customer inquiries and complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Direct requests and unresolved issues to the designated departments
- Record details of inquiries, comments, complaints and actions taken
We are looking forward to meeting you!
- Secondary school education
- Able to multi-task
- Strong team player with commitment and a positive attitude
- Customer and detail oriented
- Adaptable and Proactive
- A very competitive salary package along with fidelity Programs
- Specialized product and Program Training
- Incentive Plans based on performance
- A young and dynamic environment
- The possibility of growing within the company
World Phoning Group (WPG) is a rapidly developing outsourcing multilingual call center.WPG is uniquely positioned in Eastern Europe to provide Inbound and Outbound “out-sourced” Telemarketing Services. We offer a unique set of language skills, that set us apart from other Call Centre allowing our customers to focus directly on Ethnic market opportunities.Our expertise lies in outbound-inbound client generation, customer service, Schedule appointments, Product Sales, technical support and B2C and B2B Customer Acquisition, Clean and update lists.Headquartered in Bucharest, Romania, together with satellite offices in Moldova and Egypt, we offer services in wide variety of languages, including:* English* Spanish* Arabic* French* Russian* Italian* German* Romanian
