FINANCIAL APPLICATIONS SUPPORT SPECIALIST

RESPONSABILITATI

RESPONSIBILITIES:
To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
Maintaining product expertise in assigned cluster
Reducing escalations
Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.
Contributing to Knowledge Management content creation and maintenance
Participating in RC/CA activities defined within their cluster
Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
Operating within Oracle business processes and procedures
Respond and resolve customer issues within Key Performance Indicator targets
Maintain an up-to-date and in-depth knowledge of new products released in the market for the given cluster
Ensure the timely completion of planned proactive tasks and Service Requests
Record GRID activities according to standard scheduling and reporting practices
Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests

CERINTE

DESCRIEREA FIRMEI

Oracle is home to 50,000 professionals in more than 100 countries.

Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.

The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development

In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
Do you speak Danish, Dutch, Finnish, Norwegian or Swedish?


BE ADMIRED FOR WHAT YOU DO.

Second to none. That\'s the respect, pride and experience our Finance Team enjoy. Join us, and you will be respected as a part of a company that has led the information management industry for nearly 30 years.
You will take pride in expertly solving business-critical problems for world-class organisations (including 98 of the Fortune 100) across the globe. The industry-leading training you receive, and in-depth contact you enjoy with the latest technology alongside other talented professionals will give you a career that simply does not exist elsewhere.
Thanks for visiting this site. Here, you can find out about Oracle\'s Global European Finance Center in Bucharest, the kind of work you will be doing, what we are looking for from you, career development, our benefits and the roles themselves. Bucharest represents a huge investment for us. Equally, this is a fantastic opportunity for you ¿ a chance to be admired across the globe.

Join our Global Finance Team in Bucharest now!