Job expirat
Taking part in a friendly dynamic environment, you will be able to develop your IT knowledge with multiple applications, server, network configurations.
Main responsibilities are listed below:
• Taking calls in both English and Romanian
• Document cases for each incident, handle cases meeting Service Level Agreements, follow up case status
• Troubleshooting IT problems according to the Standard Operating Procedures
• Creating Standard Operating Procedures
• Training new associates and cross-training existing associates
• Attend training sessions
• Administrative work for help-desk needs
• Arranging working schedule with colleagues flexibly, according to business needs
Our preferred candidate would be someone who is willing and eager to either start or expand his career in IT/Customer care and has a passion for Technology.
Below are some key attributes that we value:
• Good PC troubleshooting skills
• Highly customer oriented behavior
• Patience, empathy, diligence, preciseness
• Responsible, mature and punctual
• Advanced English level
• Team-worker
• Customer-oriented
• Enthusiastic
• Willing to achieve high standards
• Flexible
Genpact is a global leader in transforming and running business processes and operations.
Our service portfolio includes finance & accounting, banking & insurance, procurement & supply chain, collections & customer service, enterprise application, IT infrastructure management and smart decision services.
Currently over 64,000 employees manage 4,700+ processes in 30+ languages, from a global network of over 70+ operation centers, in 24 countries. We cover multiple industry verticals, such as automotive, banking and finance, insurance, manufacturing, pharmaceuticals, telecommunication, transportation & logistics.
Genpact Europe is present in 4 countries, through 11 delivery centers and with a number of over 3,600 employees. We are offering services in more than 20 languages, for over 50 clients.
That's why we are known to GENerate imPACT.
