Job expirat
-Ensures support and maintenance for the internal ERP (Peoplesoft) and other financial applications
- Analyzes and understands the customer's needs and the encountered problems/ bugs and provides functional and technical support
- Provides functional analysis on the assigned tickets and handles the communication towards the users
- Sets up the system so that it may be best applied by the users
-Collaborates closely with the technical analysts in order to identify the best solution for the bugs/developments
- Creates any working procedure and functional documentation
- Stay updated with the support practices and procedures; suggest improvements
- Performs system testing related to support activity
-Creates quick references and maintains the configuration documents as well as the user manuals
-Explains to the users the system's processes and the impact of their actions within an integrated system, providing them with a global vision of the system;
-Provides trainings for the key and final users;
Mandatory:
- University graduate
- Work experience of at least one year within the IT/ Accounting/ -PC skills: Windows, Office (Outlook, Word, Excel, PowerPoint) - average level;
-Good written and oral knowledge of both French and English
Represent an advantage:
-Familiarity with Finance and Accounting;
-Specialization courses on different economic and/ or business information systems;
-SQL/ Oracle databases knowledge;
-Previous experience in IT, specifically in ERP-based support.
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
