Job expirat
Proactive resolution of inquiries and problems of customers regarding the current platform
- Recognition of technical problems
- Administration, monitoring and optimization of Service Request resolution in accordance with the CIO and LTS policies/procedures
- Enter SR details into call tracking system
- Escalate and record all Incidents
- Transfer of acquired knowledge
- Track and maintain the Asset inventory database
- Conduct periodic/regular audits to ensure accuracy/integrity of the asset inventory database
- Inspecting selected hardware on a regular basis to confirm operational ability
- Become/remain informed of relevant technological developments
- Other duties as assigned
Education:
- University graduate in Information Technology / Computer Engineering
Experience:
- Work experience in IT infrastructure and service delivery is a strong plus
Knowledge:
- Good knowledge on Support processes
- Good knowledge on Workstation support
- Basic understanding of the Network topology & network connectivity(LAN/WAN), switching & routing and Server operations
- Basic understanding of the voice systems
- Call logging tools like Remedy, Supportworks etc
Skills:
- Technical Skills
- MCP (Optional) or CCNA (Optional)
Soft Skills:
- Problem Solving Skills
- Analytical Skills
- Strong Customer orientation skills
- Good communication skills
- Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame
- High energy level and be able to effectively work with various cross functional teams
- Good command of English
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
