Job expirat
The overall responsibility will be to receive Inbound calls or make Outbound calls, handle e-mails, ensure consistent productivity and quality of service, maintain customer satisfaction and ensure that all tickets are assigned according to Service Levels.
We are looking for:
Sales Agent/ Customer Representative Agent / Back Office Agent
- Outgoing and love to speak with people
- Proactive and take initiative to get things done
- Passionate about communication
- Client-oriented
- Great working with all different personality types
- Strong team player with commitment and a positive attitude, young in thinking
- Open to working in a new, flexible work environment
- Ability to multi task and assign priorities on workload
- Ability to work to deadlines
- Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a customer's problem.
- Experience with customer care or sales is a big advantage
We Offer:
- A competitive salary package along with fidelity Programs
- Specialized product and Program Training
- Incentive Plans based on performance
- A young and dynamic environment
- The possibility of growing within the company
World Phoning Group (WPG) is a rapidly developing outsourcing multilingual call center.WPG is uniquely positioned in Eastern Europe to provide Inbound and Outbound “out-sourced” Telemarketing Services. We offer a unique set of language skills, that set us apart from other Call Centre allowing our customers to focus directly on Ethnic market opportunities.Our expertise lies in outbound-inbound client generation, customer service, Schedule appointments, Product Sales, technical support and B2C and B2B Customer Acquisition, Clean and update lists.Headquartered in Bucharest, Romania, together with satellite offices in Moldova and Egypt, we offer services in wide variety of languages, including:* English* Spanish* Arabic* French* Russian* Italian* German* Romanian
