13-10-2008 | EXPIRA LA 19-10-2008
Job expirat
HP is expanding its international team in Bucharest and is looking for service and business oriented employees who are ready to take on responsibility and enjoy working independently.
The International End-user Verification Analyst works in a European, multicultural and multilingual channel business environment. Our environment is dynamic and characterized by high customer focus, speed, change, and constant evolution. The position is focused on Customer Facing Communication and support and coordination of orders, deliveries and claims.
Job Description
End-User Verification (EuV) is a process to ensure that discounted products supplied via the special pricing process are passed onto the End user specified on this Order Processing guideline (OPG) and do not leak onto the Grey Market.
In order to maintain HP’s quality standards and to maintain customer satisfaction, HP is carrying out End user verification to counteract:
-Grey Marketing
-Misuse of the special pricing
EuV Analyst main tasks:
- Review cases of suspected fraud.
- Perform EuV checks.
- Track and report EuV result / status.
- Partner communication (includes Request / Reminder / Result).
- Stakeholder communication and open actions follow up.
- Propose follow up actions on consequences for failures.
- Ensure data quality (EuV result / follow up actions).
- Document and regularly report the status.
- Excel proficiency.
- Good written and oral communication skills.
- Fluent English.
- Arabic - would be a strong plus.
- Previous experience in business administration.
- Team player, networking capabilities.
- Good organization skills, structured approach.
HP will offer you training for this challenging position with further development opportunities in an international environment.
HP invites you to apply on www.hp.com/go/jobs
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
