24-04-2007 | EXPIRA LA 24-05-2007
Job expirat
On Demand is the fasted growing Line of Business within Oracle. With a global customer base of over 500, and growing very fast, we deliver a wide range of subscription and managed software solutions that cover the complete range of Oracle software including Peoplesoft and Siebel.
One of the key tasks for the Emea Regional Service Centres is to ensure our customers receive a high quality service. This important new role will work at both a technical and customer level to drive deliver of this.
This is a very exciting time to join OnDemand. There are lots of opportunities for the right individuals to build and develop their careers as we develop new ways of delivering support and value to Oracles support customers.
RESPONSIBILITIES:
-Perform regular structured reviews of the quality and contractual compliance of service delivery to OnDemand customers, including
- Reviewing performance against SLS (Service Level Standards)
- Review technical operations such as performance, capacity, and configuration.
-Identify opportunities to improve service delivery and add more value to customers
- Identify opportunities to improve the efficiency of service delivery
-Work together with the Customer Managers to apply operations governance best practices particularly with regard to Change Management.
-Support field Customer Managers to build a long-term strategic relationship with the customer.
-Work with operational delivery teams to:
-Ensure smooth implementations of changes
-Ensure low failure rate during Implementation of Change
-Reduce risk of incidents caused by Changes
-Reduce testing time and cycle
-Reduce requested downtimes
-Ensure better scheduling and usage of internal resources
-Provide General Operational assistance, including:
-Support and Maintenance of Customer Change Management Calendars
-Manage remedial actions resulting from technical & SLA (Service Level Agreement) reviews
-Ensuring progression of Important tasks
-Provide support to relevant groups during time of Customer Escalation
-Contribute to Global Reporting
- 5 years Oracle DBA or Apps DBA experience, either as part of complex implementation projects or post implementation responsibility for production operations.
- Experience working directly with customers in an IT services environment.
- Proven ability to develop a trusted relationship with the customer
- Experience working in a global, matrix team environment with ability to drive initiatives and influence across organizational and geographic boundaries.
- Excellent English written and verbal communication skills.
- Another European language, eg French, German, Italian, Spanish desirable.
-ITIL training or certification is consider an advantage.
Please submit your CV in English. Thank you!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and opptimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
