Job expirat
Daily:
- analyzes and understands the customer's needs and provides technical and functional support so that the system should be used at its best;
- explains to the users the system's processes and the impact of their actions within an integrated system, providing them with a global vision of the system;
- guarantees the continuous user training and the maintenance of the user procedures together with North America (NA) coordinator;
- manages escalation issues with NA coordinator and vendor
Periodically:
- sets up the system in collaboration with NA coordinator so that it may be best applied by the users;
- performs quality, performance and security assurance and shares results with NA coordinator in charge of deciding the necessary measures;
- keeps the users informed and prepares them for all kinds of changes the system may undergo;
- identifies and initiates new practices that can lead to some organizational changes;
- proposes the best alternatives (set up changes, technical developments) considering new user requirements and new processes and shares proposals with NA coordinator;
- makes unitary and integration tests;
- supplies support along the projects and makes post-mortem analysis;
- shares with the other helpdesk analysts his experience and knowledge regarding the application and the users.
- degree in Cybernetics or similar education (library sciences, digital asset management, archiving, records/data management, or other related field;)
- PC skills :
- Windows, Office (Word, Excel, PowerPoint) – good level;
- SQL / data bases – average level;
- XML editing knowledge would be a plus ;
- work experience of at least 2-3 years in IT support functions;
- work experience with digital asset management systems would be a plus;
- good oral and written skills in English and French.
- an understanding of standard desktop publishing and production technologies would be a plus;
- analytical and anticipatory thinking : knows how to analyze an internal customer's request and provides a suitable answer; anticipates the customer's needs;
- must be highly proficient in the organization of information;
- responsible, meticulous, persevering, autonomous;
- creative / innovative : suggests system improvements and offers alternative solutions to the different problems that may appear;
- shows organization skills and demonstrated abilities in project management and multi-tasking;
- good debating skills;
- good team player with communication skills;
- quality and result oriented;
- easily adaptable to changes;
Come join our world:
A place where creativity and innovation are the driving force
A place as varied in its destinations as in the people who travel there...
A place where the game barrier can finally be broken!
Ubisoft is a leading producer, publisher and distributor of interactive entertainment products worldwide and has grown considerably through a strong and diversified line-up of products and partnerships. Ubisoft has offices in 21 countries and sales in more than 50 countries around the globe. It is committed to delivering high-quality, cutting-edge video game titles to the consumers.
Ubisoft Romania is the first Ubisoft production studio outside France. The Romanian adventure which began 15 years ago has turn into an exciting success story.
Come and join our team of over more than 400 professionals and help us create highly appreciated video games.
