Job expirat
Handling customer inquiries directly either electronically or by phone and responding to their enquiries in a prompt and professional manner;
Initiate coordination with manager and other departments to identify, troubleshoot and solve relevant customer service issues;
Proactively identify and resolve operational, procedural and technical issues;
Create customer self-help documentation, procedure/policy documentation, reports;
Create / translate various texts for the website and develop and maintain content;
Daily website monitoring and maintenance.
At least two years working in a customer service role or eCommerce team;
Proficiency in German and English;
Excellent critical and practical skills in writing and general communications;
Able to develop strong collaborative relationships;
Capable of professionally and patiently servicing customers through sometimes difficult and frustrating scenarios;
Proficiency in MS Office, HTML/CSS is a plus;
Extremely comfortable with Internet technologies and eCommerce functionality;
Able to quickly grasp concepts and operations in a fluctuating environment, discernment and ability to prioritize, a solutions “problem solving” mindset a must;
Service orientation and a customer always comes first attitude.
* Competitive compensation package based on experience and skills development, meal tickets, medical insurance;
* Exciting career paths that lead to promotion opportunities;
* Job stability, fast paced work environment.
Smart web solutions
