Job expirat
At the moment we are looking for fluent Dutch speakers to provide Technical Support. Full training will be provided for successful candidates.
Our client is one of the biggest multinational companies based in Romania, they work for all markets in Europe and you will have the chance to meet very talented, multilingual people from all around the world.
We are looking for fluent Dutch and English speakers who are quick learners and are willing to try something new.
Phone interviews will be organized.
Responsibilities:
• Handle inbound and outbound calls to and from end-users, dealers, resellers as well as business customers
• Handling emails, translating them into the appropriate language, depending on customer requirements
• Troubleshooting IT problems
• Sharing knowledge case with the team
• Document solutions and track communications as required and defined within Contact Center processes.
• Training new associates and cross-training existing associates
• Knowledge of software application packages, operating system levels, hardware and supported equipment.
• Suggest improvements to or creation of new knowledgebase articles based on developing trends and resolved customer issues.
Requirements:
• Fluent Dutch and good English
• Good PC skills
• Problem solving skills
• Highly customer oriented behaviour and way of working
• Patience, empathy, diligency, preciseness
Benefits:
• Full relocation for successful candidates
• Rent allowance 200 Euro per month
• Excellent working conditions and career progression opportunity
• Bucharest is a beautiful and cheap city to live
Bucharest is the most prosperous city in Romania. The city has a broad range of convention facilities, educational facilities, cultural venues, shopping arcades and recreational areas. The average cost of living per month would be 500 Euro, including your rent and all expenses.
Meghen Group is the leading global expert in contact centre recruitment. With over 10 years experience of recruiting roles for some of the largest global leaders, throughout Europe, we understand the needs of the markets in which we operate in.