16-03-2007 | EXPIRA LA 22-03-2007
Job expirat
PRIMARY OBJECTIVES:
- He/she works as company representative in relation with customers, answering to their questions in order to help them solve the technical issues of any kind by following the work procedures in place. The agent will communicate with the customers via telephone and/or Internet (email, chat, fax etc.).
- Solve the demands of the customers for the company¿s products (or company¿s clients) by offering solutions that respect the existing quality and efficiency standards.
- Treat customer demands via phone and/ or e-mail in accordance with the internal existing procedures.
- Is the interface with the customers and is committed to develop with them a relation that promotes confidence and credibility to the company¿s products and services.
- High Dutch language skills: fluency in Dutch is a must. Also English is mandatory.
- Average technical skills: average networking knowledge, average general pc troubleshooting skills.
- Strong interpersonal and communication skills;
- A very good level of technical knowledge: software and hardware;
- Typing speed ¿ 30 w/m, preferably blind;
- Dedicated, ambitious and motivated by this kind of work and committed to his/hers objectives;
- Able to maintain and improve the quality of his work ;
- Customer -oriented ;
- Flexible and open minded ;
- A good understanding of customers needs, able to communicate to different types of customers and committed to exceed theirs expectations ;
- Able to work under pressure and to manage crises ;
- Autonomy and self-motivation ;
Professional working environment
Career opportunities
Motivating salary
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
