Job expirat
The Customer Assisted Services organization provides practice definition, process definition, requirements, analysis and project management for Global Customer Support (GCS). We enable the delivery teams of GCS to operate globally through standards, optimized processes & delivery methods, tools and systems used for technical and non-technical customer support and we provide project management for change projects and integration projects.
Within the Customer Assisted Services (CAS) organization, the PMO (Project Management Office) team is responsible to manage change projects and integration projects. These projects are global in nature and have a significant impact on the delivery organisation. The individual will work closely with Global Process Owners, the Subject Matter Experts and the Project Managers to support the creation of documentation material.
The individual¿s prime responsibility will be to assist in the creation of process documentation through tools such as Oracle Tutor or Word and to publish such documentation on the Portal. The Documentation Specialist will take the provided input and convert it into documentation following our standards and will pushlish such documentation according to our approval guidelines. The Documentation Specialist will assist in defining and maintaining documentation standards and guidelines.
RESPONSIBILITIES:
- Update existing process documentation according to the input of the Global Process Owner
- Facilitate the approval process and publish the approved document
- Create and maintain process documentation in Oracle Tutor according to the input of the Global Process Owner
- Create and maintain iHelp entries with Siebel CRM
- Assist the Global Process Owners in data maintenance
- Organizes and facilitates meetings when necessary
- Be the backup of the documentation lead
QUALIFICATIONS:
- Desktop operating system (WindowsXP) and Microsoft office tools
- Document authoring
- Process / Flow visualization tools (MS Visio)
- Web publishing skills are an asset
- Oracle Tutor skills are an asset
- English mother tongue or outstanding English language skills
- Strong interpersonal and communication skills
- Projects a positive and professional image and is self motivated
- Works effectively with minimal supervision - is able to manage his/her personal time to meet demands
- Handles stressful situations effectively
- Is able to host meetings
- Exercises judgment in seeking advice and counsel
- Willingness to work in a global team (compromises in work hours)
- Willingness to travel occasionally
- Experience in document authoring highly preferred
- Experience with working in a global team is an asset
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
