07-09-2008 | EXPIRA LA 13-09-2008
Job expirat
Mission 1 Enter manual orders in GSI
Responsibilities
-Less than 5% of orders must be entered manually in the GSI system. The rest are entered either by the customers on the Web or by the Telesales agents.
-The DOC will check that the manual order received is valid, reject it if not
Mission 2 Order cleaning and order management
Responsibilities
-Edit daily report on orders in open backlog from the GSI system.
-Perform all necessary actions to clean non-processed, incomplete or blocked orders in an agreed SLA with all impacted organisation or partners teams
-Inform and gather feedback from the Post Sales or Telesales agents on further action needed to unblock the order.
-Perform all change requests and cancellation requested by the Post Sales or Telesales agents.
-Follow the order until it is shipped and invoiced to the customer. Trigger all necessary actions with Logistics Service Providers) to solve issues on late or missed deliveries.
Mission 3 Activity status
Responsibilities
-Answer order status query from Post Sales agents.
Mission 4 Special deals reporting
Responsibilities
-Produce and communicate to Store Manager daily reports on order processing or delivery status for special deals.
Education HNC/HND in Business or sales or equivalent experience
Experience
-Experience in one or more of the following:
-One or two years experience in sales admin support job with basic administrative & clerical support for sales and in sales for advanced level role.
-Experience in taking care of ongoing business
-Experience in acting as liaison between various internal organizations
-System administration
Knowledge
-Basic knowledge of general administrative/clerical processes
-Knowledge of order management processes
-Broad knowledge of administration, report generation and database inputs
-Knowledge in IT Tools (database system; MS-Office and computer tools…)
-Exchange, SQL technical knowledge and experience
-General understanding of order administration
-Strong analytical skill
Skills
-Ability to work with minimum supervision
-Interpersonal & communication skills (telephone, clarity, …)
-Customer-oriented
-Very rigorous and organized
-Ability to easily adapt to different situations, efficient in stressful situations
-Thoroughness
-Resourceful, inventiveness
Languages
-Fluent in English
-Fluent in one other major European language (French, Spanish)
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
