Job expirat
Responsible to formulate complete and correct feedback, solution and advise to clients¿ requests - either by telephone, e-mail, letter or face-to-face;
Co-operating with specialised departments of in order to provide the optimum solution to customer needs;
Increase customer loyalty through excellent communication skills and positive attitude;
Responsible with correctly filling in the Call Centre databases;
Ensure, by an efficient daily activity, a high level of departmental productivity and smooth operational workflow
Maturity, commitment, integrity;
Interested in long term professional growth in customer services area;
Flexible, can do attitude, fast learner, ambitious, positive attitude;
Strong verbal and written communication skills, both Romanian and English, sales orientation;
Stress resistance, attention to details;
Self-discipline, planing and organising skills, speed/urgency attitude for call volume;
Productive with repetition and stress, ability to resolve problems independently;
Previous experience as insurance consultant or in client related areas;
Good knowledge of ING insurance products;
PC basic skills: Word, Microsoft Outlook, Access, Excel.
ING Asigurari de Viata SA is part of ING Group, international financial institution of Dutch origin, offering banking, insurance and asset management services to 60 million clients in 50 countries, through its 112,000 employees.
ING Romania covers 62 cities through its bank branches and life insurance agencies and employs about 900 full-time staff, also benefiting from a network of 2,000 life insurance consultants. In 2004, ING celebrated 10 years of presence on the Romanian market, being the first international bank to open a branch after 1989.
ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people. This is why we put a continuous effort in recognising and attracting talent and further developing our human capital. ING core values represent the fundamental beliefs and the basics of our way of doing business: Integrity, Entrepreneurship, Professionalism, Responsiveness and Teamwork. We try to identify them in each and every employee