Job expirat
Responsibilities:
- Responsible for delivering support for Microsoft Forum community users across Europe (specially German, French or Russian or Spanish speaking users). The primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the forum support they receive;
- Deliver timely and high quality forum responses using knowledge of the Microsoft developer products;
- Develop a relationship with the technical peers (Product Group, DPE, Microsoft Most Valuable Professionals (MVPs) and other influencers) for the technology supported and related technologies in order to ensure improved collaboration and satisfaction in support;
- Effectively search internal Knowledge Management Systems for solutions;
- Continuous learning and remain current in relevant product offerings necessary for assignment. It may include significant emphasis on multi-product and/or cross-platform support;
- Capability to search through multiple forums to determine threads/issues that have been reopened, need retiring, require escalation, that are new and those needing to be assigned;
- Assist MSFT Forum Program Manager in developing forum business strategies with all groups involved.
Requirements:
- Working knowledge of programming and troubleshooting (+2 years) in at least 2 out of 4 of these technologies: Client Development, Visual C++, Visual C#, Visual Studio, ASP.Net;
- Additional programming knowledge would be an advantage;
- Microsoft Certified Application Developers (MCADs) would be an advantage;
- Excellent demonstrated customer service skills;
- Excellent communication skills for cross-national team collaboration;
- Demonstrates forum management, thread/issues coordination and escalation;
- Strong working knowledge of English and French is a must;
- Written skills in foreign language (French) are very important;
- Proven technical writing skills;
- Works well in a virtual team environment;
- Willingness to improve technical skills and language skills;
- Passion for sharing technical information.
Company description:
Microsoft Global Technical Support Centre in Bucharest
*The position is for a determined period of 1 year with possibility of prolonging.
*The information you submit will be strictly confidential. We will not forward any private information to any of our clients without having your approval.
BRAINSPOTTING is a Human Resources Consulting company specialized in the Recruitment of professionals in the area of Information Technology and Communications (IT&C).
We are servicing our corporate clients by searching, attracting, selecting and presenting the most suitable IT&C specialists in order to complete their teams, as well as consulting them with regard to their present and potential human resources needs.
For more detailed information about the open positions, please visit the Jobs section on www.brainspotting.ro..