DESKTOP ENGINEER

RESPONSABILITATI

The candidate will be member of EMEA Global Engineering and Support Team. This team has responsibility for all aspects of Engineer and Support for Oracles 100+ office in the 40+ Countries in the EMEA region.
End Users Support Issues will be logged via internal first level Global Helpdesk or End User Self Service Logging Systems. Operational support will be accomplished with other team members, but this role will be expected to accomplish a large proportion of these first level issues.
· Candidate will be trained in house, but will need to have a strong Desktop and Customer Service/Helpdesk Background
· Future involvement in projects, engineering, vendor evaluations etc will happen as career progresses.
· Ideal person will be ambitious, self motivated, self starter, who wants to join a team whose technology area has a large learning curve.
· Call Centre Engineering Projects and Operation support for Global Call Centre and ACD systems may also be part of this role.
RESPONSIBILITIES:
· Configure, install and support desktop / laptop computer hardware and software for end users including new employees
· Demonstrated expertise in supporting Windows XP operating systems
· Expertise using and supporting Microsoft Office suite of applications including Word, Excel, and Outlook.
· Assisting in the resolution of faults and responding to Help Desk requests
· Perform analysis, diagnosis, and resolution of desktop software/hardware problems
· Provide support for desktop systems for various business units
· Working with the global IT team to support and manage the company's IT systems
· Liaising with third parties / suppliers to resolve technical issues
· May require after hours, and weekend work Skills and experience required Technical
· Relevant third level education or practical experience
· Practical experience of systems and network management technologies;
· Relevant industry certifications (MCSE; CCNA; CCNP; etc.) advantageous but not required

CERINTE

DESCRIEREA FIRMEI

CAREERS WITH A GLOBAL DIMENSION

Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.

Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.

The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development

In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.

Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).

We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.

In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.