Job expirat
- Provides technical support over the phone for Zapp data users with various software/hardware/connectivity issues;
- Deals with customer complaints, troubleshoots and provides recommended solutions to clients problems in due time and in a professional manner;
- Communicates customer feedback regarding product usability to the involved departments;
- Maintains a high degree of knowledge about company services, prices, invoices, technical and other relevant information in order to be able to professionally handle customer inquiries;
- Follows up on issues not solve directly during the call;
- Follows and applies Company's internal rules and Department's procedures.
- High School degree (University degree would be an advantage);
- Excellent communication and customer orientation skills;
- High energy and positive attitude;
- Capacity to handle multi tasks and problem solving abilities;
- Able to work in shifts;
- Knowledge of Windows, dial-up connectivity, browsers, email client, PC configuration and troubleshooting;
- MS Office (Word, Excel, Outlook);
- Fluency in English.
Zapp is a highly successful company recognized for its integrated wireless voice and data services and products. Attending to both corporate and residential customers communication needs, Zapp delivers qualitative, secure and innovative mobile services using the CDMA technology, focusing thus on next generation solutions.
With a talented workforce that recently made possible the offering of fixed telephony and is engaged at the moment in deploying a 3G network, it is now an exciting time to join our team!