Job expirat
Provides technical support over the phone for Zapp data users with various software/hardware/connectivity issues;
Deals with customer complaints, troubleshoots and provides recommended solutions to clients problems in due time and in a professional manner;
Communicates customer feedback regarding product usability to the involved departments;
Maintains a high degree of knowledge about company services, prices, invoices, technical and other relevant information in order to be able to professionally handle customer inquiries;
Follows up on issues not solve directly during the call;
Follows and applies Company's internal rules and Department's procedures.
High School degree (University degree would be an advantage);
Excellent communication and customer orientation skills;
High energy and positive attitude;
Capacity to handle multi tasks and problem solving abilities;
Able to work in shifts;
Knowledge of Windows, dial-up connectivity, browsers, email client, PC configuration and troubleshooting;
MS Office (Word, Excel, Outlook);
Fluency in English.
New technology.
New perspective. New job!
Zapp is the Next Generation communications network.
We provide voice and data transmission all-in-one: high quality voice, high speed mobile Internet, absolute call security. All that because Zapp uses the world`s most advanced wireless technology, CDMA (Code Division Multiple Access), a brand new standard for communications today and for the years to come.
From now on, wireless technology has no more limitations, but offers a dynamic solution to the customers` needs and demands.
Come join the future.