Job expirat
• Provides technical support over the phone for Zapp data users with various software/hardware/connectivity issues;
• Deals with customer complaints, troubleshoots and provides recommended solutions to clients problems in due time and in a professional manner;
• Communicates customer feedback regarding product usability to the involved departments;
• Maintains a high degree of knowledge about company services, prices, invoices, technical and other relevant information in order to be able to professionally handle customer inquiries;
• Follows up on issues not solve directly during the call;
• Follows and applies Company's internal rules and Department's procedures.
• High School degree (University degree would be an advantage);
• Excellent communication and customer orientation skills;
• High energy and positive attitude;
• Capacity to handle multi tasks and problem solving abilities;
• Able to work in shifts;
• Knowledge of Windows, dial-up connectivity, browsers, email client, PC configuration and troubleshooting;
• MS Office (Word, Excel, Outlook);
• Fluency in English.
New technology.
New perspective. New job!
Zapp is the Next Generation communications network.
We provide voice and data transmission all-in-one: high quality voice, high speed mobile Internet, absolute call security. All that because Zapp uses the world`s most advanced wireless technology, CDMA (Code Division Multiple Access), a brand new standard for communications today and for the years to come.
From now on, wireless technology has no more limitations, but offers a dynamic solution to the customers needs and demands.
Come join the future!