Job expirat
Maintain and improve the quality of the data in Siebel 7.5 and offer first class service to our internal customers from CRM departments in EMEA countries.
Acquire advanced job skills (good knowledge of processes and tools) in order to be able to complete routine and moderately complex assignments/tasks (advanced knowledge of Siebel and Business Objects and other country specific processes)
Acquire good understanding of general aspects of the job and become familiar with company policies and procedures
Increase the quality (accuracy) and completeness of the data, while reducing duplicates
Check and Sign-off the Consolidation project data loads, ensuring any issues are highlighted before reaching the production system
Database Consolidation
Ad-hoc data quality tasks as requested by country CRM teams, with timelines/deadlines as agreed with them (examples : DI response file updates, Fuzzy processing, LOV consistency, Account name, address, industry updates)
Parent Hierarchy maintenance, including Industry and Amid coverage, and NCRF WIP file processing
Incorporate the personal experience and knowledge to improve the general data quality processes used in day-to-day activities
Actively search for new solutions to improve the day-to-day activity
Attend all required trainings and provide feedback, information and recommendations in support of training improvements
Assist new comers as per request in completing their mandatory trainings/tasks from the New Employee Orientation program
May deliver or assist in delivering trainings and/or presentations on Data Quality functions or general business issues
Act as team member by providing information, analysis and recommendations in support of team efforts.
Ensure transparency of information, by properly documenting and storing on Share Point the information of public interest.
Ensure proper backup and handover during vacation and other absence
Participate in the department’s activities related to policies and procedures
Apply Control & Quality policies to ensure HP policies and audit requirements are met
Respect HP confidentiality and private information policies by disclosing information generated within the department exclusively to authorized receivers
Responsible to care for and secure the department’s equipment under his/her ownership during the duration of his/her employment
Support the department’s development projects with relevant data and actions
Answer e-mails within one working day and immediately for urgent ones
Perform additional activities assigned by managers
Minimum one year office work experience
Fluent English knowledge
PC and Microsoft Office (Excel, PowerPoint) tools knowledge
Good MS Access and database knowledge
Ability to work as part of a remote/virtual team
Good communication skills (good questioning and listening skills)
Strong motivation, good eye for detail, high degree of accuracy
(Internal) Customer service mentality
Customer oriented – keep customer always in mind
Valuable individual but very good team player
Flexibility and adaptability
Ability to take initiative and develop solutions
Perfectionist approach to detailed work
Strong analytical skills
Ability to work under pressure
Meet agreed deadlines for action
Deliver quality outputs
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
