Job expirat
This is an excellent opportunity to work in a well-established international company as a
CUSTOMER SUPPORT WITH POLISH LANGUAGE
with the following resposibilities:
* Providing customers with top level service and experience;
* Individuals capable of communicating with our customers via verbal and written communication;
* Resolving all customer issues on the first contact, including future customer needs and issues;
* Communicating with customers of all gaming skill levels;
* Developing and driving a “can-do” performance model and atmosphere;
* Building positive relationships with our customers team members;
* Maintaining exemplary quality standards;
* In conjunction with Management, identifies and provides top issues as well as ideas for improvements that are related to providing customers with an exceptional level of service;
* Flexibility; Additional duties may be assigned by management throughout your assignment.
The successful candidate should have the following attributes:
* Polish language-advanced is a must, English - medium;
* A passion to help our customers;
* Exceptional and professional communication skills; both verbal and written;
* Experience in troubleshooting for gameplay on PC, Mac, Xbox and PlayStation consoles;
* Minimum 1 year of customer service experience preferred;
* “Can-Do” and upbeat personality with a passion to encourage the same for team members;
* Critical thinking and process analysis;
* Detail oriented, strong organizational, and follow up skills;
* A solution oriented mentality - "I will find the cure" philosophy;
* An ability to be flexible with a strong ability to adapt to change;
* An ability to handle multiple tasks simultaneously; including offline or special project work;
* Basic experience using Microsoft Office suite(s);
* An understanding of multiple racing, RPG, FPS games and gaming terminology; Broad user of multiple gaming platforms.
Company offers opportunities to meet with people of various nationalities and establish an international network.
Other notes
Are you interested in this position? Please fill in the contact form or send us your CV both in English and Romanian language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.
Founded in 1982, Grafton Recruitment has established itself as a world class provider of recruitment solutions. Grafton has experienced an impressive growth pattern in the last five years. The network has built to a total of 70 branch operations spanning 19 different countries including the United Kingdom, Republic of Ireland, Chile, Czech Republic, Slovakia, Hungary, Poland, Lithuania, Russia, Portugal, France, Austria, Belgium, Turkey, UAE and Romania.