Job expirat
Communicating any service delivery issues, deviations or potential delays in achieving KPIs;
Managing all customer service issues in a proactive & timely manner, including service delivery, service level, service performance;
Ensuring VOC (Voice of Customer) scores are met or exceeded in their area of competency;
Actively supporting the team members to meet their deadlines and team target;
Attending all meetings & trainings as per Team requirements.
Fluent in English and German language;
Experience in a BPO/SSC environment would be an asset;
Exposure to multilingual, multinational company;
Team-player;
Very good communication skills;
Ability to work under deadlines and stress.
Company provides solid training upon start in your new job.
Founded in 1982, Grafton Recruitment has established itself as a world class provider of recruitment solutions. Grafton has experienced an impressive growth pattern in the last five years. The network has built to a total of 70 branch operations spanning 19 different countries including the United Kingdom, Republic of Ireland, Chile, Czech Republic, Slovakia, Hungary, Poland, Lithuania, Russia, Portugal, France, Austria, Belgium, Turkey, UAE and Romania.