Job expirat
– Responsible for handling general and technical inquiries on all Netop products dealing mainly with German customers, but not only.
- Take incoming customer requests (via telephone, email, web, chat or forum), log request.
- Details onto case management systems and provide response and resolution within SLA to customer.
– Proactively update customers with status and resolution progress.
– Escalate potential service product issues to appropriate level.
– Work transversal with both development and sales teams to insure best in class service to our customers.
- An University degree in Computer Science, Cybernetics, IT Economics or equivalent fields.
- Excellent communication skills both spoken and written in both English and German.
- Minimum 3 years of technical support (Basic knowledge in Microsoft Windows/Linux operating systems. Additionally proficient in web based applications and have experience with multiple browsers, i.e. Firefox, Chrome, safari etc.), experience in Apple Mac OS is a plus.
- At least 2 years experience in customer facing, high level engagement process and cross team cooperation ability.
- Advanced user knowledge of IT environment.
- Basic Network knowledge – CCNA module one or similar is a plus.
- A customer oriented and patient person who is always paying attention to details.
- Ability to implement and manage changes in processes.
- Active listening and identification of sales potential.
- A good team player.
- A resourceful, autonomous and self-motivated person which is able to work well under pressure.
- An attractive salary package.
- A professional compensations and benefits program, based on performance.
- A young, dynamic, enthusiastic and successful team.
- A professional and open working environment.
Netop develops and sells market leading software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data between two or more computers. The company has three business areas: Administration, Education and Communication.
In Administration, Netop Remote Control is the most secure, trusted and scalable remote support solution on the market today. Used by more than half of the Fortune 100, it helps businesses reduce support costs and meet security and compliance standards. In Education, Netop is the world leader in classroom management software, helping teachers in 75 countries make teaching with technology easier and more effective. Higher efficiency and better grades are some of the results. And in Communication, Netop Live Guide is the live chat solution that helps companies provide better customer service, increase efficiency and sales, and turn website visitors into customers.
Headquartered in Denmark, Netop employs 130 people and has subsidiaries in the United States, Great Britain, China, Romania and Switzerland. The company sells its solutions to public and private clients in more than 80 countries. Netop Solutions A/S shares are listed on the Copenhagen Stock Exchange OMX. Read more at:www.netop.com.
