09-02-2015 | EXPIRA LA 11-03-2015
Job expirat
RESPONSIBILITIES:
• Managing all incoming phone calls, faxes, emails, and web requests and associated documentation within Siebel.
• Creation, management, and dispatch of all Technical Assistance Center, Service, and Order Service Requests via Siebel and SAP.
• Creation of activities for service, preventative maintenance, technical assistance requests.
• Process customer orders and quotes.
• Change customer orders within Siebel or SAP.
• Drive high customer satisfaction and quality with the ability to resolve customer inquiries on the first call.
• Proactive communication and standardized follow up for customer inquiries.
• Service Request Management creation, maintenance, dispatch, quality, and closure.
• Timely execution of assigning, dispatch, and closure of Service Requests, Orders, and Quotes.
• Drives workload resolution through Siebel queue management and reporting.
• Build strong relationships with the field, marketing, and sales to identify opportunities for improvement.
This is a role for candidates who speak German and English at advanced level and are willing to grow in a dynamic and multicultural work environment. Previous work experience could be an advantage but it is not mandatory. Applications can also be sent directly at recruitment@hrsmartview.ro Although we welcome all applications, only the suitable candidates will be contacted for the next stage in the selection process. Thank you!
REQUIREMENTS:
-University degree /master degree
-German advanced
-English advanced
-High attention to detail including accurate recording and management of data
-Excellent communication skills.
-Ability to work collaboratively in a team environment.
-Microsoft Office experience
-Previous work experience in a customer focus environment is an advantage.
-Knowledge of SAP or similar could be an advantage.
It is an excellent career opportunity in an multinational organisation for German speakers (medium to advanced level). Previous work experience in a customer focus environment can be an advantage but it is not mandatory. Although we welcome all applications, only the suitable candidates will be contacted for an interview. Please apply though this platform or directly at recruitment@hrsmartview.ro, indicating the job title of the role that you are interested in. Thank you.
HR SmartView Consulting is an agile and fast growing talent solutions provider in areas of search and selection, training for HR professionals, implementation of assessment solutions, HR processes related business consultancy and outplacement projects. We are members of Talent Q international group which specializes in psychometric on-line assessment tools.
Our recruitment consultants possess a sound understanding of labour market and business environment having worked in local and international projects. They use easily various methods of finding best talent for the roles they need to fill in, varying from traditional recruitment to direct search and approach.
HR SmartView Consulting
Address: Intrarea Catedrei, 27, Sector 1, Bucuresti.
www.hrsmartview.ro
recruitment@hrsmartview.ro
