Customer Support Representative with French and English

WORLD PHONING GROUP

07-12-2016 | EXPIRA LA 06-01-2017

Job expirat

RESPONSABILITATI

We’re big on what we like to call the WPG spirit. We know our team members are a huge part of our success so we strive to provide them with a positive work environment and a satisfying and exciting career.

- Deal directly with customers either by telephone or electronically
- Respond and resolve promptly to customer inquiries and complaints
- Process orders, forms, applications and requests
- Direct requests and unresolved issues to the designated departments
- Meet Quality and Productivity standards as imposed by the Client
- Record details of inquiries, comments, complaints and actions taken
- Communicate with other departments, as needed


CERINTE

- Secondary school education
- Proficient in English or German / French / Spanish / Italian (both written and spoken)
- bi-lingual is a plus
- Able to multi-task
- Strong team player with commitment and a positive attitude
- Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a customer's problem
- Adaptable and Proactive


BENEFICII OFERITE

Why would you join us ?
- We offer you a unique and friendly environment
- Competitive salaries
- Schedule: Monday-Friday
- Team-Buildings and other activities
- Salary increase after 3 months / 6 months / 1 year
- BONUS system for permanent positions


DESCRIEREA FIRMEI

World Phoning Group (WPG) is a rapidly developing outsourcing multilingual call center.WPG is uniquely positioned in Eastern Europe to provide Inbound and Outbound “out-sourced” Telemarketing Services. We offer a unique set of language skills, that set us apart from other Call Centre allowing our customers to focus directly on Ethnic market opportunities.Our expertise lies in outbound-inbound client generation, customer service, Schedule appointments, Product Sales, technical support and B2C and B2B Customer Acquisition, Clean and update lists.Headquartered in Bucharest, Romania, together with satellite offices in Moldova and Egypt, we offer services in wide variety of languages, including:* English* Spanish* Arabic* French* Russian* Italian* German* Romanian