Job expirat
The Client Service&Support team is the key point in the interaction with our clients. This position requires handling calls and emails from the clients, resolving product and service problems.
• Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
• Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
• Provide the clients with information regarding the status of their incidents
• Report technical problems following specific procedures
• Dutch – proficient level
• English - working language level
• Very good computer skills, excellent knowledge of MS Office applications
• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
• Excellent team player as well as independent worker, cross-cultural communication skills are a plus
• Professional, multicultural, open and friendly working environment
• Opportunity to learn new things and develop communication and technical skills (training provided)
• Flexible work schedule
• Health insurance package
• Motivating salary – 3 year salary plan
Trenkwalder este o companie specializata in servicii de resurse umane. Serviciile noastre: recrutare, angajare temporara, cercetari de piata, salarizare si administrare de personal,training, teambuilding.
Trenkwalder este una dintre cele mai mari companii de recrutare, selecţie şi plasare de personal din România, având 9 filiale în Sibiu, Bucureşti, Piteşti, Oradea, Timişoara, Cluj, Iaşi, Arad, Braşov cu 99 de consultanţi şi venituri consolidate de 22 de milioane de euro în 2011 (Trenkwalder şi Trenkwalder Services). Trenkwalder este membră a Asociaţiei Române a Agenţilor de Muncă Temporară (ARAMT).
