Customer Support Representative Romania (m/f)

Competence Call Center

09-03-2009 | EXPIRA LA 15-03-2009

Job expirat

RESPONSABILITATI

- Responsible for handling general and technical questions from Romanian customers through call, e-mail and fax
- Consulting our customers (e.g. concerning their website, billing requests, registrations)
- Collaborating on company projects (e.g. trade fairs, features etc.)


CERINTE

What skills and qualifications do I need?

-A quick and thorough understanding of customer priorities, and an ability to expand your view beyond the edges of your own desk.
- You are communicative, obliging and have an ability to express yourself very well both verbally and in writing.
- You are flexible and creative; you look for practical solutions and can adjust quickly to different people and situations.
- You are familiar with working on the Internet and in MS Office, good knowledge of data bases and their manner of working is an advantage.
- You should have basic knowledge about the car business and/or a passion to cars in general
- You should however, have an excellent command of English, both written and verbal.
- A high degree of flexibility, team spirit, independence and readiness for duty.
- Customer Support experience is of advantage.
- Selling skills are a plus.
- Skilled in the procedures of car dealers and vehicle administration programs (dealer management and seller desk software) would be to your advantage
- Enjoys setting up new business areas
- Very good knowledge of Windows XP and MS Office; especially Excel and Outlook
- A high degree of flexibility, team spirit, independence and dedication as well as being service-oriented


DESCRIEREA FIRMEI

Competence Call Center is an expanding company focused on outsourcing services. With more than 2000 employees at 8 locations in Berlin, Bratislava, Bucharest, Istanbul, Linz, Vienna and Zurich, Competence Call Center offers communication solutions for well-known national and international companies. This makes us part of a future-oriented industry in which every single employee profits from our sustainable development.
We give you the outstanding chance to cooperate, design and be part of the international expansion of our company. Are you interested?