Job expirat
- Centralizes all customer service related issues reported by the BitDefender customers and users;
- Supplies the customer service support 24 hours a day, 7 days a week on a shift-based schedule created by the immediate superior;
- Escalates requests that exceed own competencies based on the customer service model;
As Customer Support Representative, you’ll enjoy a youthful work environment while enriching your portfolio with a worldwide customer service experience and act like common escalation point for our support branches world wide
- Excellent verbal and written communication skills, fast-learner, agile, dynamic, energetic and customer service-driven;
- Fluency in English;
- Work both independently and as part of a team, and have a flexible approach to your work;
- Initiative and proactivity;
- Possess strong personal organizational skills.
BitDefender is a leading global provider of security solutions that satisfy the protection requirements of today\'s computing environment. The company offers one of the industry\'s fastest and most effective lines of security software, setting new standards for threat prevention, timely detection and mitigation.
BitDefender delivers products and services to over 41 million home and corporate users in more than 180 countries. BitDefender has offices in the United States, the United Kingdom, Germany, Spain and Romania.