Customer Support Officer

Bancpost

03-10-2016 | EXPIRA LA 05-10-2016

Job expirat

RESPONSABILITATI

Aceasta oportunitate presupune program de lucru in ture, inclusiv in tura de noapte.

Responsabilitati:
- Preluarea apelurilor telefonice ale clientilor, identificarea problemelor acestora si gasirea de solutii corespunzatoare;
- Oferirea de informatii solicitate de catre clienti referitor la serviciile si produsele specific comercializate ( extrase de cont, modalitati de plata, sume de plata etc);
- Intreprinderea de actiuni ulterioare privitoare la problemele nerezolvate in timpul apelului;
- Rezolvarea prompta si intr-un mod profesionist a solicitarilor clientilor (de inchidere cont, de majorari limite card de credit etc.);
- Inregistrarea si solutionarea cererilor scrise receptionate de la clienti (prin fax, posta sau e-mail);
- Comunicarea in scris cu clientii in vederea oferirii informatiilor solicitate;
- Interactionarea cu clientii intr-o maniera profesionala si politicoasa;
- Oferirea de feedback continuu superiorilor privind orice situatie aparuta, in vederea luarii de masuri pentru satisfactia deplina a clientilor.


CERINTE

- Studii superioare (in curs sau finalizate);
- Experienta intr-o pozitie similara este un avantaj;
- Cunostinte de limba engleza, nivel mediu;
- Abilitati de comunicare verbal si in scris;
- Abilitati de organizare si atentie la detalii;
- Rapiditate in efectuarea sarcinilor;
- Capacitate de asimilare a noilor informatii.


DESCRIEREA FIRMEI

In Romania, the commercial banking sector was set up about over 25 years ago. Bancpost was established in the same period, in July 1991, and since then it evolved into one of the most renowned Romanian brands and one of the pillars of financial and banking industry in Romania.

The first 25 years of activity quantify into significant figures: Bancpost is a Top 10 bank in Romania, the 5th brand in terms of public awareness within the banking sector, holds 8th position in deposits, 8th position in lending (as a Group) and has approximately 1 million clients. The Bank provides a wide range of efficient and reliable banking and financial solutions, covering retail, corporate or institutional areas, functioning according to Romanian law stipulations and under direct regulation and supervision of the National Bank of Romania (NBR). Bancpost is also a participant bank to the Guarantee Fund of Deposit in the Banking System (GFDB), the deposits being guaranteed, as per the Government Ordinance 39/1996.

With over 2,200 employees and an extensive territorial network of 148 branches and 7 Business Centres, Bancpost is also one of the leaders of the local card market and has developed extensive networks of over 553 ATMs, 7,438 POSs and 192 APSs, providing convenient and permanent access to the Bank’s services. Bancpost is the exclusive partner in Romania of American Express® both on issuance and acceptance of credit cards, while at the same time is a Visa and MasterCard representative.

Bancpost is a responsible bank that acknowledges and supports its customers’ daily efforts, and encourages them to pursue their goals in life or business by providing reliable, affordable and accessible financial solutions. Throughout the recent years’ adverse period, Bancpost has cultivated responsible and trustworthy partnerships with its customers and designed a series of protective measures and tailor-made products and services that help them to cross more easily and with more confidence this difficult stage. Moreover, through its banking relationships with regional corporate clients, Bancpost promotes and facilitates foreign investments in Romania. Bancpost will continue to support, responsibly, its customers and the Romanian economy. Given its commitment to support Romanian performance and values, in 2015 Bancpost became the Official Sponsor of the FRF (Romanian Football Federation) and of the National Football Team.

Bancpost is a member of Eurobank Group, a European banking organization with total assets of €72.9 billion (March 2016) and majority private capital. Eurobank Group is one of the four pillars of the Greek banking system, while at the same time it holds a strategic position in retail and business banking in Romania, Bulgaria and Serbia, offers distinguished Wealth Management services in Cyprus, Luxembourg and London, being also active in Ukraine.

The key of our success is a strong, experienced and creative team, consistent with a customer-oriented business philosophy; here, the free exchange of ideas, the passion for excellence and the ambition to be always better, are essential qualities making up our outstanding market position. If you share these values, if you wish to develop a successful banking career and you are keen to benefit from the opportunities and resources offered by an elite European group, send your CV now to recrutare@bancpost.ro.