Job expirat
As a customer support specialist you will be in charge of…
Offering technical support, by phone or e-mail, for customers using gaming devices / gadgets (this may include but it is not limited to installation instructions or troubleshooting, replacement under warranty conditions etc.) ~ Gaming Devices
Offering technical support by phone for those customers that are using high speed internet solutions, on-line billing solutions ~ Internet Connections Troubleshooting
Resolving effectively and timely the incoming incidents (email and phone) to build customer satisfaction and loyalty;
Offering quick and to the point solutions to customers, based on an in-house developed knowledgebase and on all relevant provided documentation;
Striving for one-call resolution of customer issues
Efficiently coordinating the communication with the Escalations Management Team for more complex incidents to ensure problem resolution
Conectys is looking for energetic and motivated customer service people. The new colleague we are looking for to join our team is ambitious, outgoing, organized, detail-oriented, customer focused and possesses exceptional communication and follow-up skills…
Consequently, if you are…
- Enthusiastic, self-determined, sociable and communicative;
- Honest, open minded, positive, reliable and proactive;
- A good team player and a friend of computers;
- Looking for new professional challenges;
- A quick learner eager to develop and adapt to other cultures, values, ways of thinking;
And if you have…
- Excellent German AND English writing and speaking skills;
- Demonstrated ability to effectively and efficiently resolve customer requests;
- A professional manner and a demonstrated commitment to providing excellent customer services;
- Respect and courtesy;
- Young spirit & Mature thinking;
- Good observation and self assessment;
- Excellent computer and internet skills;
- Basic knowledge of device management, software installation or internet connections troubleshooting;
Then…
We are looking forward to hear from you as you definitely are our ideal candidate!
We offer…
- Paid training
- Flexible schedule on FULL TIME/ PART TIME
- Professional work place and development opportunities
- A great team spirit
- A young and dynamic atmosphere
- Financial rewards according to you performance and involvement
Conectys is a global multilingual contact center and business process outsourcing services provider based in Western and Eastern Europe.
We offer 24/7 inbound/outbound voice, email, chat and transaction processing services using the latest technologies with support for real-time reporting, Voice over IP, web call-back and collaborative browsing. Our Business Process Outsourcing services range from data entry services to internet research, document management and knowledge management.
We have deep expertise through years of practical Contact Center and Outsourcing experience. Conectys is reliable, professional, flexible and ambitious.
