Job expirat
We are seeking a Customer Support Engineer to support our Global WiMAX and wireless broadband customers at locations throughout Europe.
Job Description
As part of your daily activity, you will provide remote assistance via phone/emails to Alvarion customers for troubleshooting and solving any issue related to the wireless networks.
When required, you will provide on-site support and service to Alvarion s customers operations.
You will ensure post-sale on-site support for Alvarion equipment and its management systems in conjunction with other networking equipment.
You will provide certified training for Alvarion equipment at our customer locations in Europe.
Ability to travel up to 50% of the time is required.
- Good knowledge in computer communications, LAN, core protocols (TCP/IP, Layer 2&3 protocols)
- Basic concepts in radio systems (WiMAX, WiFi), radio modulations (FM, GFSK, OFDM etc.), antennas, measurement equipment for computers and radio systems
- IP Telephony/VoIP knowledge
- Customer Service oriented, customer facing experience
- Very good English, spoken and written
- Good communication and presentation skills
Would be an asset:
- Experience in telecommunications, mainly with wireless & network operators
- Certification by known communications companies, such as Cisco, Juniper and others
- Knowledge of one additional foreign language (Italian, Spanish, French)
With more than 3 million units deployed in 150 countries, Alvarion (www.alvarion.com) is the world s leading provider of innovative wireless broadband network solutions enabling Personal Broadband to improve lifestyles and productivity with portable and mobile data, VoIP, video and other services.
Leading the market with the most widely deployed WiMAX system in the world, Alvarion is leading the market to Open WiMAX solutions with the most extensive deployments and proven product portfolio in the industry covering the full range of frequency bands with both fixed and mobile solutions. Alvarion s products enable the delivery of personal mobile broadband, business and residential broadband access, corporate VPNs, toll quality telephony, mobile base station feeding, hotspot coverage extension, community interconnection, public safety communications, and mobile voice and data.
As a wireless broadband pioneer, Alvarion has been driving and delivering innovations for over 10 years from core technology developments to creating and promoting industry standards. Leveraging its key roles in the IEEE and HiperMAN standards committees and experience in deploying OFDM-based systems, the Company's prominent work in the WiMAX Forum is focused on increasing the widespread adoption of standards-based products in the wireless broadband market and leading the entire industry to Open WiMAX solutions.
