Job expirat
• Help desk Focal Point supports the day by day operations of the end user and agents for his application module skill;
• Takes in charge critical complaints, provides medium support in using application functionalities, monitors of requests, follow up customer calls where necessary, especially for most critical problems;
• Manages and maintains FAQs in collaboration with agents;
• Identify and escalate priority issues;
• Complete call reports in according with coordinators;
• Helps agents in routing complaints to appropriate second level group;
• Inform coordinators of the existence of new problems and of unmatched or pervasive incidents
Accenture is looking for new colleagues in our team of enthusiasts that enjoy delivering the best practices and learning from the best!
Are you fluent in Spanish and you would like to start a career in one of the largest organizations in the world?
In turn we would like you to have:
• Advanced knowledge of Spanish (English is also required);
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
• Customer service orientation;
• Problem solving and analysis;
• Advanced analysis and escalation capabilities ;
• Listening skills;
• Initiative;
• Adaptability;
• Team work.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
