Job expirat
-Answer calls, live chats and emails
-Research required information using available resources (Company's CRM)
-Manage and resolve client complaints
-Provide clients and prospects with product and service information
-Enter new client information into system and update existing client information
-Process orders, forms and applications
-Identify and escalate priority issues
-Route calls and chats to appropriate resource
-Identify fraudulent transactions and cancel them from further processing
-Ensure confidentiality of all information collected during investigation
-Resolve customer issues within the scope of existing service level agreements
-Excellent knowledge of English - both spoken and written - is a must
-Any other foreign language will be a BIG advantage
-Hard-working and positive
-Excellent communication skills and able to build rapport with the customer
-Experience from a similar call center role is desirable although specific in-house training will be given
-Ability and desire to learn new skills and tasks
-Able to work as part of a team contributing to the group's success
-Listening and problem solving skills
-Detail-oriented, organized, flexible
-Open, adaptable and willing to work in shifts
- Attractive financial package
- Bonuses according to performance
- Private medical insurance and other benefits (discounts and vouchers to dental clinics, gyms and fitness clubs)
- Young and fast-paced working environment.
- Growth opportunities.
- Central location, near Universitate
FAST Support is a new and ambitious company on the Romanian market, offering services to its clients all over the world. Our continuous growing office is offering a wide range of outsourced services, from customer support and compliance, quality assurance, risk analysis, marketing, research and development, etc.
